This collection of FAQ provides brief answers to many common questions about UTV.
For further support, please call +852 2211 7211 or directly ask from retail shop sales.
UTV is a multimedia service which combined Internet and latest 4.5G network. Users can watch UTV content on smartphone, tablet or even TV. Currently UTV offers multiple Live channels.
(Free channel – KMTV will become a pay channel, with effect from May 9th 2016. Customer who have subscribed "UTV special package" can continue to watch KMTV.)
For Smartphone Users
1. Android: Download latest UTV mobile app on Google Play.
2. iOS: Download latest UTV app on App Store.
For Smart TV Users
1. Samsung, LG and Panasonic Smart TV: Download UTV TV app from its own App Store Platform.
*From 1 Mar 2019 onwards, Smart TV platform will only provide limited support, and the content may different from mobile version of UTV, please download latest mobile version to enjoy all content.
UTV only support smartphone, tablet, Android TV box and designated LG Smart TV, Samsung Smart TV and Panasonic Smart TV.
Guest Users can enjoy C+ channel for free.
If you have entered the wrong password three times, your account will be temporarily suspended. Please try again after one hour.
If you forgot your password, you can reset it by clicking the link:
https://utvhk.com/account/reset-password.html
Please note: If your account is suspended, you still have to wait one hour before login after resetting your password.
CMHK Postpaid subscribers can choose ”Temporary Password Login”, enter your CMHK mobile number, then send verification code and you will receive a SMS with 6-digit verification code, no UTV registration is required.
Yes, One-time password is now enabled for non-CMHK Users. Download UTV APP and go to login page, use your mobile number to request an One-time password for login.
The activation email may be dropped to the Spam/Trash Folder.
If you can not find it, please register again after 24 hours, or register with another email account.
Currently, UTV app is only compatible with the specified devices running Android version 7.0 or above Firmware OR iOS 10.0 or above firmware.
- Samsung UTV TV App can be now accessed on Samsung Smart TV (models released in 2012 or later).
- LG UTV TV App can be now accessed on LG Smart TV (models released in 2014 or later).
- Panasonic UTV TV App can be now accessed on Panasonic Smart TV.
Details please refer to the following URL:
https://www.utvhk.com/site/general.html?module=device
*From 1 Mar 2019 onwards, Smart TV platform will only provide limited support, and the content may different from mobile version of UTV, please download latest mobile version to enjoy all content.
You can only login to UTV service on one device at the same time.
You can watch UTV within Hong Kong only and the service will not be accessible from an overseas IP address. If a user tries to access UTV outside Hong Kong, no matter whether the service is successfully accessed or not, roaming charges and all other costs incurred will be borne wholly by that user.
Download function is now unavailable.
You can download UTV TV app in the following URL:
(Download UTV TV app) (http://ota.utvhk.com/apps/tvapps/)
After downloading it to your computer, you have to transfer the APK to your Android TV Device.
Open the APK on the Android TV device will start the installation process.
[ At present UTV mobile app can only be downloaded though Google Play ]
Samsung UTV TV app is a UTV application specifically made for Samsung Smart TV Users. UTV is a multimedia service which combined internet and GSM network.
Samsung UTV TV App can be now accessed on Samsung Smart TV (models released in 2012 or later)
Samsung Smart TV user can press “Smart Hub” button on the remote control, then go to the "Samsung Apps" Platform. Search “UTV” and download the application.
Both downloading the application and viewing the free channels are free of charge.
If user would like to watch the paid channels, registration and payment method would be the same as on the UTV Mobile application. For details, please refer to the FAQ on “Registration” and “Charge”.
If user views the free channels only, there is no need for the registration. UTV account is needed only for viewing the paid channels.
The application uses video live streaming, if the internet connection is unstable or inadequate, it could affect the video smoothness.
Also, the minimum bandwidth requirement for Samsung Smart TV UTV app is 4Mbps.
Samsung UTV TV app only offers live streaming function at this moment.
UTV free channels are free of charge, while paid channels are charged with a monthly basic package fee. You can renew your service manually in order to continue the service. The commitment period is only applicable for the customers who signed the UTV Special Offer Contract.
CMHK subscribers can subscribe the Paid channels inside UTV app, MyLink app, CMHK website or via UTV website. The monthly fee will charge on their CMHK monthly mobile Bill. You can also visit CMHK shop or you can call our customer care hotline at 2211 7211 for subscription.
For non-CMHK users, you can subscribe the paid channels by credit card inside the app or UTV website.
CMHK customers will be charged on their monthly mobile bill. Customers can pay the bill using the normal payment methods. For non-CMHK users, they will be charged immediately on their credit card.
You can pay your bill via:
1. Credit Card;
2. CMHK mobile phone bill
3. In-app purchase (for NBA pass)
We will only charge proportionally and count into your next bill.
Your bill will be sent to your registered email address.
No. The 2GB mobile data in UTV Korea Special Package is local data which can be used in every bill month but cannot be accumulated to next bill month and cannot be trade in 2cm platform.
Currently, UTV app is only compatible with the specified devices running Android version 5.1 or above Firmware OR iOS 8.0 or above firmware.
- Samsung UTV TV App can be now accessed on Samsung Smart TV (models released in 2012 or later).
- LG UTV TV App can be now accessed on LG Smart TV (models released in 2014 or later).
- Panasonic UTV TV App can be now accessed on Panasonic Smart TV.
Details please refer to the following URL:
https://www.utvhk.com/site/general.html?module=device
Please check if you have any unsettled payment at CMHK or UTV. Or you can also restart your device and try again. If it does not help, please call our customer care hotline 2211 7211 for assistance.
