utv

General

Registration

UTV App

What is the minimum firmware requirement to run UTV App?

Currently, UTV app is only compatible with the specified devices running Android version 5.1 or above Firmware OR iOS 8.0 or above firmware.

- Samsung UTV TV App can be now accessed on Samsung Smart TV (models released in 2012 or later).

- LG UTV TV App can be now accessed on LG Smart TV (models released in 2014 or later).

- Panasonic UTV TV App can be now accessed on Panasonic Smart TV.

Details please refer to the following URL:
https://www.utvhk.com/site/general.html?module=device

Can I watch UTV on multiple devices (e.g. Android TV dongle and smartphone) at the same time?

You can only login to UTV service on one device at a time.

Can I view UTV outside Hong Kong?

You can watch UTV within Hong Kong only and the service will not be accessible from an overseas IP address. If a user tries to access UTV outside Hong Kong, no matter whether the service is successfully accessed or not, roaming charges and all other costs incurred will be borne wholly by that user.

When I watch UTV VOD program, its prompt error code -21. What should i do?

The error code -21 only shown if your device is not supported with VOD function of UTV. For the supported devices, please refer to the following URL :
https://www.utvhk.com/site/general.html?module=device
If your device is on the support list but still shown error code -21. Please contact our customer care hotline 2211 7211 for assistance.

Can I download UTV program?

Download function is now unavailable.

I cannot use Google Play on my Android TV Device. Are there any other way to download UTV Apps?

You can download UTV TV app in the following URL:
(Download UTV TV app) (http://ota.utvhk.com/apps/tvapps/)

After downloading it to your computer, you have to transfer the APK to your Android TV Device.
Open the APK on the Android TV device will start the installation process.
[ At present UTV mobile app can only be downloaded though Google Play ]

Samsung UTV TV app

Charge

Do I have to commit a minimum service period for UTV?

UTV free channels are free of charge, while paid channels are charged with a monthly basic package fee. You can renew your service manually in order to continue the service. The commitment period is only applicable for the customers who signed the UTV Special Offer Contract.

How to register for UTV paid channels?

CMHK subscribers can subscribe the Paid channels inside UTV app, MyLink app, CMHK website or via UTV website. (For iOS user and Smart TV user, in app subscription is not supported) The monthly fee will charge on their CMHK monthly mobile Bill. You can also visit CMHK shop or you can call our customer care hotline at 2211 7211 for subscription.
For non-CMHK users, you can subscribe the paid channels by credit card inside the app or UTV website. (For iOS user and Smart TV user, in app subscription is not supported.)

After I subscribe a channel, when will I be billed?

CMHK customers will be charged on their monthly mobile bill. Customers can pay the bill using the normal payment methods. For non-CMHK users, they will be charged immediately on their credit card.

What kind of payment method UTV offering?

You can pay your bill via:
1. Credit Card;
2. CMHK mobile phone bill

How much does UTV Package cost?

UTV latest packages:

https://bit.ly/2Peh0S9

If I subscribe any channel a few days before the billing date, how will it charge?

We will only charge proportionally and count into your next bill.

If I am a non CMHK user and i wish to use UTV service. How can I receive my bill?

Your bill will be sent to your registered email address.

Can I trade the data include in UTV Korea Special Package in CMHK 2cm platform?

No. The 2GB mobile data in UTV Korea Special Package is local data which can be used in every bill month but cannot be accumulated to next bill month and cannot be trade in 2cm platform.

Supported device

Technical problem